Shipping & Returns

Shipping Policy

Items will be shipped by either Fedex Ground or USPS Standard Post, although faster delivery options will be available at the time of order. Shipping charges are calculated to include packaging, handling, postage and mandatory insurance. In rare instances, due to shipping location, size or weight of product, there may be an additional shipping fee applicable. We will notify you if this is the case.

Return Policy

If you are not completely satisfied with your purchase, you may qualify for a refund/credit (minus shipping charges) if: returned item is received by The Gem Quarry 14 days after your date of receipt; the item is boxed in the same (if undamaged) or equivalent packaging material; and the item is returned in original condition. Packages must be returned with insured postage. You (the shipper) assume all responsibility for potential damage to uninsured packages.